Missed Calls Mean Missed Business!

Voice provides you with your own personal assistant who knows you and your business, handling your business's calls as if they where based in your office. Your assistant is on hand to look after your calls whenever you choose. You can setup VOICE to answer all calls permanently or just whenever your busy or away.

Having your own VOICE assistant to support your business will save you money whilst giving you more time and flexibility. Your VOICE assistant will deal with every call professionally as if they were working in your office.

Your VOICE assistant is briefed by you on your business and you can control what your assistant says to callers. We can even record calls so that you can  monitor your assistants level of service. Its up to you when you want to use VOICE. You can set VOICE up to answer calls during lunch hours, when busy or all of the time.

Prices reflect on the volume of calls and start from £50 per month + £1 per call 

In the event of a disaster or emergency (your telephone line is cut or your local exchange is faulty), we can divert all calls to your VOICE assistant. Disaster recovery is available Free for One Bill Customers or at £10/Month Subscription and £1/call. 

Virtual Secretary

Your VOICE personal assistant can professionally answer all your calls permanently. A line is setup with your business's number to our contact centre. Your VOICE assistant answers the phone in your company name and a database of all your staff including email addresses and mobile numbers will appear on your assistants screen. Depending on who the call is for, your assistant will transfer the call to the office or your mobile, or take a message.

Most small businesses cannot afford a full-time secretary, so hiring a virtual secretary is a very affordable option. It is not the same as setting up a voice mailbox that fills up rather quickly if you get a lot of calls. Customers like hearing a voice on the phone and the virtual secretary helps create the illusion that you have an office. The start up cost of getting your business off the ground doesn’t have to include paying an hourly rate for a secretary. With a virtual secretary, you have everything you need to make your business venture a success.

Below is a screenshot of our contact centre's staff screen :

Unlike an answering machine, your assistant talks to your clients, prospects, suppliers and every contact associated with your business. This means that you never miss any calls. Advantages include:

• Never miss a valuable customer call

• Easy to switch on/off

• No need to hire a temporary employee or a full time secetary

• No need to pay National Insurance Contributions, Pension Contributions, Sickness and Holiday Pay; Wages and Salaries

• No E.U. regulations, Maternity leave, Lunch breaks and Non productive time

• No Staff problems like Arriving late, Leaving early and Negative attitudes

Simple... we can either text, fax or email you information with the date, time, name and message. Or we can simply transfer the call straight through to your office or mobile.

All you have to do is key in your activation code (supplied by us) into your telephone to switch to VOICE instantly.

Automan have been using our V.O.I.C.E service for 6months.

Automan have one direct NTL line, which is set to divert automatically on all calls of our contact centre. Although he has only one line, this service allows for multiple calls to be diverted to V.O.I.C.E therefore negating the need for £200 per year per line. Our contact centre can handle up to 50 000 calls per month based on a 2 minute call. Our service level agreement states that 95% of all calls are answered within 8 seconds and we have never missed this target!

Calls to Automan are pointed in preference to Emma, this means the clients associate Emma with Automan - this gives stability of perception. When Emma is busy - calls are overflowed to Claira and Joanne. We also have 3 backup staff to back Emma, Joanne and Claira.

5% of all calls are recorded and sent via email to the Managing Director of Automan. This is done so that the Managing Director can monitor our team's progress and that he can add comments to ensure that we portray the right message.

With packages starting at just £50 per month* and a full Reception facility from £400.00 per month Why bother wasting time & money on staff?

*£1 per Call charge apply

TRY VOICE FREE FOR ONE WEEK*

We are so confident about  our service and the value we will bring to your business, that we’d like you to have your very own VOICE personal assistant absolutely FREE for one week*. At the end of your trial you will have experienced the benefits of our service and you can  make an informed decision, safe in the knowledge of what your on going costs will be.

*Terms and conditions apply

For Further Information
Call Keith or Tom on:

028 9442 0500

Or email Sales@mysecretary.co.uk